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| The Double Deluxe Room at the JW Marriott San Francisco Union Square |
A concierge is available until 10 p.m.
With nightly turndown service, a "butler" on call, free shoeshines, and other such perks, the JW Marriott strives to deliver the kind of five-star service guests find at top luxury hotels in the city, such as the St. Regis or the Campton Place Taj. The breadth of services is indeed impressive. What's missing is the palpable feeling of being attended to with care. The waiters were difficult to flag down at the restaurant, for example, and no one came to help with my bags when I pulled up in a taxi.
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| The Executive Room at the JW Marriott San Francisco Union Square |
24-hour butler, reachable via a switch on the wall (mine was broken). This advertised "personal butler" is a guest services staff member who will stop by your room and help with housekeeping requests like extra towels or bath salts.
Evening turndown service
Concierge available from 7 a.m. to 10 p.m.
In-room massages can be scheduled through the concierge.
Room service available from 6 a.m. to 11 a.m. and 5 p.m. to 11 p.m.
Video and express checkout
Laundry service including one-hour pressing
Free shoeshine
In-room fitness: equipment delivered to your room in 30 minutes at no charge
Business services include messenger service and a notary public.
Valet parking is pricey. Self-parking is available in nearby lots not associated with the hotel.
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